CASE HISTORY: Incident Response — Product Recall
A Chain of Major Big Box Stores
Client: One of the nation’s largest membership-only warehouse clubs offering a wide selection of merchandise.
Challenge: When a major big box retailer learned that one of their vendors had shipped them almonds contaminated with salmonella, they were suddenly faced with the daunting task of notifying the more than two million customers affected by the recall, an expensive proposition.
Benefits of working with K&H: At 4:00 pm on a Friday afternoon, the call came in: Could K&H handle one of the largest food recalls in our client’s history? K&H immediately stepped up to the challenge, gathering together a team to work the weekend. By the following Monday, more than two million product recall notification letters had been printed and were in the mail.
Client comments: “We can always count on K&H to provide excellent customer service, which in turn allows us to provide excellent service to our customers. If we ever need anything last minute, K&H has always pulled through and ensured that our materials arrived at the appropriate destination on time (or sooner!). We also count on K&H to manage the most recent versions of legal documents that are required for our orientation kits. Some states require different paperwork or documents that are updated frequently. K&H is very quick in ensuring that the right documents are replaced with the right hiring kits.
Not only does K&H provide great customer service, they have been great business partners of ours for many years. Their pricing is competitive and they are always happy to collaborate with us to find new ways of doing things. Their administrative processes for tracking shipments and billing is superior to many other vendors we work with. We count on K&H to help us run our business and ensure that our processes remain efficient.”