Client: Washington State-based PACCAR is a global leader in the design and manufacture of high-quality premium trucks, in addition to providing customers with ongoing support.


Challenge: Each year, PACCAR’s HR department would take on the onerous task of hand assembling open enrollment packages, relying completely on PACCAR employees working over a weekend. To make matters worse, the printed materials provided by their previous vendor were often incorrect. PACCAR turned to K&H to streamline and automate this process and ensure the total accuracy of the package materials.


Benefits of working with K&H: There were a number of benefits to outsourcing the open enrollment package production to K&H, including reduced paper and printing costs; zero errors and defects; secure management of confidential information; faster turnaround time; strategic planning and development; and exceptional customer service.


Client comments: “From the bidding of the open enrollment project through completion of all open enrollment materials, K&H exceeded expectations.  For example, they came up with the excellent idea of combining several documents into one benefits booklet, which resulted in a significant cost reduction and significantly increased efficiencies for the open enrollment process.  Additionally, K&H provided exceptional attention to detail, accuracy, timeliness and expert advice which

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